FAQs

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the shipping carrier's website.

What is your return policy?

We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return unworn and unwashed items within 30 days for a full refund or store credit.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on the destination.

How do I know what size to choose?

Please refer to our size guide, located on each product page, to find the best fit for you. If you have further questions, our customer support team is here to assist you.

Are your products ethically sourced?

We prioritize ethical sourcing and work closely with suppliers who uphold fair labour practices and environmental standards.

Do you offer gift wrapping services?

Yes, we offer gift wrapping services for a small additional fee. You can select this option during checkout.

Can I cancel or modify my order after it has been placed?

Orders cannot be cancelled or modified once they have been processed. Please contact us immediately if you need assistance.

How secure is shopping on your website?

We use industry-standard encryption technology to ensure the security of your personal information during checkout.

Do you have a physical store where I can try on items?

Currently, HazMarket operates exclusively online. However, we provide detailed size guides and offer a flexible return policy to ensure your satisfaction.

How can I contact your customer support team?

You can reach our customer support team via email at hazmarket.uae@gmail.com. We strive to respond to all inquiries promptly.

Can I exchange an item for a different size or color?

Yes, we offer exchanges for size or color, subject to availability. Please initiate the exchange process through our returns portal.

Do you offer discounts for bulk orders or wholesale purchases?

We offer discounts for bulk orders and wholesale purchases. Please contact us directly to discuss your specific requirements.

How can I stay updated on your latest collections and promotions

Subscribe to our newsletter and follow us on social media for exclusive access to new arrivals, promotions, and style tips.

What should I do if an item I want is out of stock?

You can sign up for notifications on the product page to be alerted when the item is back in stock.